A – Satellite content and/or physical hard drives are transmitted/shipped to deliver 2 days prior to your opening. If you do not have your content 2 business days prior, please contact Deluxe Technicolor Customer Support at 1-800-99-FILMS (800-993-4567) or email email@example.com. Exhibitors outside of North America should contact our International Customer Support Team at 877-272-3870 (after dialing the country access code) or email firstname.lastname@example.org.
A - Please check the filenames on the hard drives. It is likely that you received two different versions. Most times, the screening content cannot be shown opening week. Please contact Deluxe Technicolor Customer Support at 1-800-99-FILMS (800-993-4567), or email the Keys Team at email@example.com. Have the serial numbers from the hard drives available when you call. These can be found on the black plastic handle of the hard drive.
*Check the file size listed for your content and ensure that you have the available space on your server.
*Follow your opening and closing processes as directed by your Equipment Integrators or Vendors. This will reduce some of the common problems that are reported to us and keep you on screen as scheduled.
*Follow the directions on your projectionist letter and/or content label. One of the most common issues in the field is failure to load the version file or supplemental file with the DCP.